Do your prices include VAT?
All prices on our website will show VAT.
Is there a delivery charge?
Yes, the delivery charge is calculated by weight and can be viewed at the checkout stage.
Is there a minimum order quantity?
We sell our tiles in metre square lots and suggest you always order 10% more than you need.
What is the lead time from ordering?
Most of our products will be in stock and we work to a 3-5 day lead time. We will call you to arrange a delivery time. If the goods are out of stock you will see a message when you try to place an order. If for any reason an order is placed and payment is taken for an out-of-stock item, we will call you and offer an immediate refund.
Should you seal the stone tiles?
We would recommend you seal all the tiles apart from the porcelain, marble and encaustic. You will find suitable sealers in our cleaning and maintenance section
Should you clean the stone tiles?
Yes, you will find cleaners in the cleaning and maintenance section.
Does underfloor heating work with natural stone?
Yes underfloor heating works very well with natural stone. We suggest you speak with a specialist or call us directly.
Can your tiles be used outside?
Some of the tiles are suitable for exteriors, check within the product details to make sure.